Customer Experience Coordinator Is this you? You are a born networker and love being out and about. You have demonstrated business development and promotional skills to secure new and repeat business. You can connect with young people and get them excited about employment and training. You can use your connections to help develop employment and training opportunities for people living with disabilities. You’re full of creative ways to build brand awareness and you understand that our brand is you. You know not every day will be the same, you can switch from providing support to a service user, to doing your data entry in the blink of an eye. Changing lives is your passion but you still embrace rolling up your sleeves and mucking in to get the job done. Our frontline warriors and change makers are all here because we genuinely want to break the cycle of disadvantage, and we want you to want that too! A bit about the role The Customer Experience Coordinator leads from the front to provide exceptional customer service with a strong focus on customer acquisition within the DES program. This role is focused on building strong partnerships that will support people living with disabilities. The key to success in this role will be brokering and maintaining effective relationships with employers and supporting our customers engaged in the program. Here are some of things you could expect to be doing in your first month: Build a pipeline of program participants through active community engagement and networking. Prospect for employer business and identify new and ongoing employment opportunities Form partnerships with employers to gain repeat business and leverage further partnerships Engage with community partners to build a presence in the region Build an understanding of the local labour market Promoting the employment of people living with disabilities Prioritise day to day activities to ensure results are achieved whilst demonstrating empathy with customers. Accurately keep evidence and records. Contribute to regular team meetings Location: This position will be based at our Glenroy HQ with outreach across North-West and North-East Melbourne A bit about us We are an independent, registered charity providing front line support to young people and people experiencing homelessness to open up pathways out of poverty and homelessness - breaking the cycle of disadvantage. Our focus is on respect, client-centred care and harm prevention so people can lead longer lives, have improved health, meaningful employment and a greater sense of belonging, safety and security through our holistic model of care. In 2021 alone, this is (some) of what we got up to: Over 8,000 people accessed our services Welcomed 16,431 visits to The Living Room 80% of the young people we supported landed sustainable employment or education outcomes More than 150,000 coffees were sold through our social enterprise cafes with $73K profit re-directed into homelessness and youth services Experienced 130,000+ contacts through our harm minimisation programs You can read more in our Impact Report or you’ll find us right across Naarm/Melbourne with our main offices located in Glenroy and on Hosier Lane right in the centre of the city, but we’re growing quickly and expanding to more locations in 2022! Why should you work with us? We’re a casual and flexible, yet professional and high energy workplace. We encourage flexibility for a healthy work/life balance and although we are very serious about our work, we are very chill when it comes time to wind down. Every day you spend working with us, you’re making a difference. Although they're pretty great perks, we don’t just stop there… here are some of the others: Free, locally roasted coffee at the office A portion of your income as tax-free through generous salary packaging benefits PLUS additional tax-free salary packaging on meals & entertainment expenses Flexible work environment & flexibility to take extra unpaid leave for travel while working 17.5% Annual Leave Loading Uncapped Employee Assistance Program Additional paid leave for care-giving, wellbeing, family violence, study PLUS an extra 5 personal leave days Salary In order to attract strong talent, we pay competitively and remunerate based on your skills and experience and are determined to make this the best job you'll ever have. This role will be paid under the LMAI Award at a rate of $65,000 - $70,000 based on experience. Think you have what it takes for this role? Send through your resume and a cover letter outlining your preferred site location to [email protected]. Please note is a requirement of all Youth Projects positions that the successful applicant holds a valid Working with Children’s Check, Police Check and is vaccinated for Covid-19. Our commitment to diversity At Youth Projects, we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions and encourage applications from candidates with a disability, culturally and linguistically diverse backgrounds and indigenous candidates Safety screening Youth Projects has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation. All Youth Projects staff must undergo Police and Working with Children Checks.