If this crisis has taught us one thing, it’s the importance of being in this together. Now is not the time for blame, we need to focus on educating, informing and keeping our loved ones safe.

Whilst many of us are lucky enough to hunker down at home, many thousands do not have that luxury of a safe space, so we must press on, we must remain open, just in a different way.

The Premier of Victoria announced the reintroduction of Stage 3 stay-at-home orders for hotspot suburbs across the north and north west of Melbourne yesterday, which come into effect from 11.59pm Wednesday 01 July 2020 for people living in 10 postcodes across the region. These postcodes are: 3012, 3021, 3032, 3038, 3042, 3046, 3047, 3055, 3060 and 3064.

*As at 11:59pm Saturday 04 July this has been expanded to include 3031 and 3051.

A majority of our early intervention services cover this region, and of course our Head Quarters is based in Glenroy, one of the postcodes moving into lockdown.

Essential services will remain open, and all programs and services remain virtual in the meantime. As at 11:59PM Wednesday 01 July, our Head Quarters at Glenroy will be closed to the public and service delivery will be as follows:

Community Health

  • The Living Room remains open with health, medical & crisis support still accessible. 
  • Basic needs such as showers, laundry facilities and care packages are still available but limited numbers of people are permitted within the drop in space at any one time. 
  • Throughput of shower and laundry facilities has been reduced to allow for cleaning between use. Screening protocols have been enacted at the front entrance.
  • Night Nurses Outreach nurses still operating on the streets. No longer attending shared accommodation facilities. Screening protocols have been enacted. 

Harm Reduction

  • We have mobilised a targeted Harm Reduction team, in partnership with other agencies, to deliver a specific response to support people currently in hotel accommodation. This team will continue to adhere to all appropriate guidelines, but must remain working to save lives.
  • Fixed Site and Mobile NSPs remain open and accessible. Physical distancing and no-contact measures remain in place.
  • Foot Patrol remains active and accessible in the CBD. Physical distancing measures remain in place.
  • Substance Misuse services remain open and accessible via The Living Room. Screening protocols and physical distancing remains in place.
  • AOD services for young people in the north western and eastern suburbs remain accessible. All face-to-face contacts have ceased – all contact is via phone, video call or email only. 

Employment, Training & Social Enterprise

  • Employment services continue to operate until otherwise advised by the Department of Health and Human Services (DHHS).
  • All face-to-face appointments remain ceased.
  • Contact with clients is strictly via phone, video call or email only.
  • Crisis support will continue to be co-ordinated by phone, video call and email.
  • Our social enterprise café on Hosier Lane (Good2Go) will close until the end of the month.
  • All training through Melbourne Training Options continues to be via distance learning – no in-person training until further notice. Students will receive updates from their trainer on study packs and assessments shortly.

Corporate Support & Head Quarters

  • Although our HQ in Glenroy will remain closed, our corporate teams continue to work. All phone lines are open, and in the event a department is not on site, diversions are in place to home offices.

Please be patient with our teams who continue to work through this crisis. Our people are our most valuable asset and we must ensure their continued wellbeing during these uncertain times.

We understand that people are tired, but we must not become complacent. We must follow the rules and beat this virus. We all have a part to play in keeping our communities safe.

This can be a difficult time to navigate, so please know that there is support available to you. Our team have put together a list of helpful links, apps and crisis information for you, or anyone you know, who may be struggling.

Impacted suburbs are:

  • 3012: Brooklyn, Kingville, Maidstone, Tottenham, and West Footscray
  • 3021: Alban Vale, Kealba, Kings Park, St Albans
  • 3032: Ascot Vale, High Point City, Maribyrnong, Travancore
  • 3038: Keilor Downs, Keilor Lodge, Taylors Lakes, Watergardens
  • 3042: Airport West, Keilor Park, Niddrie
  • 3046: Glenroy, Hadfield, Oak Park
  • 3047: Broadmeadows, Dallas, Jacana
  • 3055: Brunswick South, Brunswick West, Moonee Vale, Moreland West
  • 3060: Fawkner
  • 3064: Craigieburn, Donnybrook, Mickleham, Roxburgh Park and Kalkallo


  • 3031: Flemington & Kensington
  • 3051: North Melbourne


There are only be four reasons that you are permitted to leave your house, only if you really have to - for work or school, for care or care giving, for daily exercise, for food and other essentials. They are the acceptable reasons to leave, but only if you need to. The new orders will be in place until 29 July 2020.


To our clients, families, employers, partners, funders and many brilliant stakeholders, we thank you for your continued support.

We’re all in this together.