Program Manager, The Living Room Is this you? You are an engaging and inspiring leader in the health sector that is ready for their next challenge. You come with relevant tertiary qualifications (Nursing and/or Health related disciplines) and an AHPRA registration in hand. You understand the importance of balancing client outcomes, clinical governance and developing a strong team culture all while keeping a multidisciplinary service humming along smoothly. You will be the captain of this team, but when we are in thick of it, you know the importance of playing off each-other’s strengths and having each-others back #1YP You thrive on empowering teams You are able to prioritise tasks, support your team and coordinate service delivery, all while balancing lots of plates in the air. You know the importance of ethical and emotionally-intelligent leadership practices and responsive thinking to help us provide high impact support, without judgement! You know the fine print You understand the importance of clinical governance, accreditation and compliance and you know how to make it engaging. You can educate your team on compliance requirements by explaining the why and guiding them to see how they can be used to grow and improve service delivery. You’re bendyYou can switch from making a service user a cup of coffee to using data and evidence to develop programs with targeted service user outcomes. You can flex your approach up and down, and know the importance of boundaries and framework. You're an active listener and tailor your coaching and support based on the needs of the people you are working with. Changing lives is your passion but you still embrace rolling up your sleeves and mucking in to get the job done. You see the person You’re full of creative ways to meet our service users and teams where they are at and believe that engagement shouldn’t be a one size fits all model. You always see the person, not just their immediate situation because you understand that everyone has different needs, and that is okay. You care Our frontline warriors and change makers are all here because we genuinely want to break the cycle of disadvantage, and we want you to want that too! A bit about the role: You will be leading program delivery at The Living Room on Melbourne’s iconic Hosier Lane. It is a unique service combining health, drop-in support, and social connectedness. If you worked here this past month these are some things you might have been involved in: Facilitating annual performance reviews with your team Chatting to our lionhearted donors and supporters Celebrating with our services users when they have had a win, not matter how big or small Running reflective practice sessions with your team and guiding handover discussions with your Team Leader Advocating and fighting for the support an individual actually needs – with services, with government departments Organising supervision and professional development with your diverse team Undertaking 1:1’s with your team Completing monthly reporting Building partnerships with key housing, Aboriginal, health, legal and family violence services Participating in action-based and desktop research into best practice inventions for people with high and complex needs Driving preparedness for our AGPAL reaccreditation in 2022 Implementing initiatives to support service user engagement Doing on call for programs across the Community Health portfolio Or you can check out the full scope of the role by downloading the Success Profile. A bit about us: The Living Room is a specialist AOD primary health service, the team works with people aged 18+ to provide free healthcare and support to improve the physical, mental and social well-being of individuals who are, or at risk of experiencing homelessness. The only service of its kind in Melbourne, focuses on the social determinants of health to look beyond disease or illness, to see a person's overall situation. Our multi-disciplinary team works with individuals to identify goals and focus on harm minimisation, self-determination, and empowerment. We are a non-judgemental service with a strong focus on respect, client centred care and harm prevention. We work with clients on a personalised, tailored basis to address highly complex issues faced by people experiencing multiple and complex needs. More broadly, Youth Projects is an independent, registered charity providing front line support to young people and individuals experiencing disadvantage, unemployment, homelessness, alcohol and other drug issues. We recognise the complex and varying needs of the people we work with and go above and beyond, 365 days a year, to provide pathways out of poverty. Why should you work with us? Every day you spend working with us, you’re making a difference. The stronger our frontline warrior, the bigger our impact of breaking the cycle of disadvantage. We think that’s a pretty great perk, but we don’t stop there… here are some of the others; You’ll be based in the heart of Melbourne, just a 5-minute walk from Flinders St Station Access to generous salary packaging Access to meals & entertainment benefits and novated leasing (if you're keen) Supervision every fortnight and access to external clinical supervision Flexible work environment Uncapped Employee Assistance Program 17.5% Annual Leave Loading Plus, additional paid leave including wellbeing, family violence, study and an extra 5 personal days we also provide flexibility to take extra unpaid leave. Salary We’re a non-profit organisation that fills from a full cup but not a full pocket. In order to attract strong talent, we pay competitively and remunerate based on your skills and experience and are determined to make this the best job you'll ever have. This position is an 18-month parental leave cover contract with potential to extend and is paid under the Labour Market Award. Think you have what it takes and want to join the team at Youth Projects? Send through a cover letter and your resume to [email protected]. Recruitment for this position will be undertaken as applications are received. The position will be filled when a successful candidate has been selected. Our commitment to diversity At Youth Projects, we value diversity and believe that a range of backgrounds brings a variety of ideas, perspectives and experiences that will enhance our effectiveness. We promote a workplace that actively seeks to include, welcome and value unique contributions and encourage applications from candidates with a disability, culturally and linguistically diverse backgrounds and indigenous candidates Safety screening Youth Projects has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation. All Youth Projects staff must undergo Police and Working with Children Checks.