Occupational aggression, be it physical or psychological, has become a global problem crossing borders, work settings, and occupational groups. For long a forgotten issue, violence at work has dramatically gained momentum in recent years.

These conflictive situations can occur in a number of settings within the workplace. Either internally such as face-to-face, telephone or email communication, or externally when offsite working in the community.

By the end of the training course participants will be able to:

  • recognise the signs of somebody becoming agitated
  • situational awareness and preparation
  • control their emotions during an aggressive conversation
  • the right mindset for the situation and how not to panic
  • de-escalate a conflict situation in the workplace
  • how to confidently handle the situation in a safe manner
  • use their voice to resolve the aggressive situation and what to say; your voice and words are your number one tool to defuse any situation
  • deal with people who are influenced by drugs, alcohol or have a mental challenge

When? Tuesday 6th December 2022 9.00am - 4.00pm (Please arrive at 9.00am for a 9.30am start)

Where? Level 2, 7-9 Hosier Lane, Melbourne

Who? Anyone that works at Youth Projects!

The Training Provider? Resolution Education


Other deets: Please discuss with your Manager / Team Leader prior to booking


For more info or questions, please contact Chris (0459 799 021 or [email protected])


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