Manage Aggressive Behaviour (Sunshine)

Occupational aggression, be it physical or psychological, has become a global problem crossing borders, work settings, and occupational groups. For long a forgotten issue, violence at work has dramatically gained momentum in recent years.

These conflictive situations can occur in a number of settings within the workplace. Either internally such as face-to-face, telephone or email communication, or externally when offsite working in the community.

By the end of the training course participants will be able to:

• recognise the signs of somebody becoming agitated
• situational awareness and preparation
• control their emotions during an aggressive conversation
• the right mindset for the situation and how not to panic
• de-escalate a conflict situation in the workplace
• how to confidently handle the situation in a safe manner
• use their voice to resolve the aggressive situation and what to say; your voice and words are your number one tool to defuse any situation
• deal with people who are influenced by drugs, alcohol or have a mental challenge

When? Monday 22nd August 2022 9.00am - 4.00pm

Where? Bunjil Room, Suite 2-3, 24 Devonshire Road, Sunshine 

Who? Anyone that works at Youth Projects!

The Training Provider? Resolution Education

 

Other deets: Please discuss with your Manager / Team Leader prior to booking

 

For more info or questions, please contact Chris (0459 799 021 or [email protected])