Client Engagement Officer About the Role We are seeking an enthusiastic and dynamic practitioner to join our dedicated multi-disciplinary team providing support services to adults presenting at our primary health service on Hosier Lane - The Living Room. We are looking for people with experience in engaging and support adults who have a range of complex histories but see each person as an individual that needs some support. Our Client Engagement Officer is responsible for connecting with existing and new service users at The Living Room to deliver high quality, high impact support to people accessing our drop-in health services. The position will be critical to engaging service users and create linkages into our clinical services and assist to coordinate pathways out of homelessness. This is a casual position where you may be required to work shifts between 9am - 5pm Monday – Friday and 12pm - 6pm Saturdays. View the Success Profile (position description) here What you'll bring: Experience working alongside adults that are marginalised and complex - in particular, people who inject drugs, people who are homeless and people with mental health issues Sound knowledge of the principles of client-centre support and harm minimisation Knowledge and understanding of homelessness, housing and health sectors (including mental health and AOD) Demonstrated experience in undertaking assessment and successful supported referrals Ability to build rapport in a semi-structured environment Wanting to grow, develop, and build a career with a progressive organisation. We’re all about cultural fit and experience, as well as developing emerging talent and giving people the opportunity to be the best they can be. Must Have’s Recognised Certificate IV or Diploma level qualifications in AOD, Community Services and/or Health related disciplines Current Australian Drivers Licence Valid Passport/Australian Working Rights Police Check Working with Children’s Check What's in it for YOU! Comprehensive induction and support from our training team Inclusive and transparent workplace culture Access to learning and development Access to Employee Assistance Program Diverse and collaborative team culture. Your success is our success! About Youth Projects Youth Projects is an Australian-based independent, registered charity who recognise the complex and varying needs of our clients and offer a holistic model of care and provide pathways into our award winning employment, education and social enterprise programs. Located at two sites (Hosier Lane and the vibrant, northern region of Melbourne) Youth Projects provides front line support to individuals experiencing disadvantage, unemployment, homelessness, alcohol and other drug issues and young people looking to re-engage with learning and employment. Our mission is to provide high impact support, no judgement, full stop. Our commitment to diversity Youth Projects values diversity and we promote a workplace that actively seeks to include, welcome and value unique contributions and encourage applications from candidates with a disability, culturally and linguistically diverse backgrounds and indigenous candidates. Safety screening Youth Projects has a zero tolerance for child abuse and is committed to the provision of a child-safe organisation. All Youth Projects staff must undergo a Police Check and Working with Children Check prior to commencement. How to apply Please apply through the Seek website. Recruitment for this position will be undertaken as applications are received. The position will be filled when a successful candidate has been selected. For further information, please contact Jill Turnbull (Program Manager) via email.